WarrCloud Establishes Advisory Board to Accelerate OEM Adoption of Automated Warranty Claims Processing

Industry veterans with executive experience at Toyota, Honda, General Motors, Hyundai, and Ford appointed as inaugural members.

The Board will guide WarrCloud’s OEM strategy as the industry moves toward more automated, data-driven warranty operations.

ST. LOUIS, MO (FEBRUARY 3, 2026) — WarrCloud, the automotive industry’s leading automated warranty processing platform, today announced the formation of its new OEM Advisory Board (the “Board”). The Board is composed of four widely respected automotive industry veterans whose experience includes executive roles at Toyota, Honda, General Motors, Hyundai and Ford, among others. Collectively, John Mendel, James Press, Frederiek Toney, and Tim Turvey bring decades of OEM, dealer, and supplier leadership experience that will help guide WarrCloud’s expansion and partnership strategy across the automotive ecosystem.

The Board’s primary objective will be to assist WarrCloud with OEM strategies as the industry moves to streamline and automate more of the warranty claims process. OEMs stand to benefit from this transformation through faster access and higher-quality warranty data, which can lead to improved product quality insights. According to NADA, collectively the automotive OEMs spent over $28 billion on warranty in the U.S. in 2024.

“Our OEM Advisory Board brings together some of the most accomplished leaders in the global automotive industry,” said Jim Roche, Founder and CEO, WarrCloud. “Each member of this powerhouse board has firsthand experience with the complexities OEMs face in warranty operations. Their guidance will be invaluable as we work to transform the warranty ecosystem with AI, data intelligence, and a new level of visibility for manufacturers and dealers.

The new OEM Advisory board stated. “We are pleased to be founding members of the Advisory Board for WarrCloud, because we recognize a clear opportunity to modernize an important area of the industry that has remained largely unchanged. WarrCloud’s technology and expertise are well positioned to lead that change—delivering a win for OEMs, a win for dealers, and a win for customers. That shared value is why we are all in as the industry evolves toward more automated and efficient warranty operations.”

The inaugural members of WarrCloud’s OEM Advisory Board include:

John Mendel

Mendel is a respected automotive executive with extensive OEM leadership experience. Over the course of his career, he held senior roles at American Honda Motor Company, where he oversaw automotive operations, dealer development, sales, and customer service. Mendel is recognized for his deep understanding of both OEM strategic priorities and dealer network needs, as well as his focus on improving the customer ownership experience.

James Press

Press is one of the most accomplished executives in the global automotive industry, known for his leadership at Toyota, where he became the first non-Japanese member of Toyota’s global board. He later served in senior roles at Chrysler and in advisory positions across the mobility and manufacturing sectors. Press is widely regarded for his expertise in OEM-dealer relations, operational transformation, and global automotive strategy.

Frederiek Toney

Toney is a longtime leader in automotive parts, service, and aftersales operations. He served as President of Global Ford Customer Service and previously held senior leadership roles across Ford Motor Company’s service, logistics, and supply chain organizations. Toney brings extensive expertise in OEM warranty processes, customer support operations, and quality-driven service programs.

Tim Turvey

Turvey brings decades of executive experience in global customer care, aftersales operations, and dealer service strategy. He served as General Motors’ Global Vice President of Customer Care and Aftersales, where he led service and sales operations, parts warehousing and distribution, service engineering, and dealer support worldwide. Turvey’s leadership background includes major advancements in warranty operations, service-department efficiency, and integrated aftermarket systems.

WarrCloud automates the warranty claims process for dealerships and OEMs, eliminating manual administrative work, reducing processing costs, and improving operational accuracy and speed. By leveraging advanced AI and deep warranty rules expertise, WarrCloud provides a unified platform that accelerates claims submission, strengthens data collection, and enhances transparency across the warranty lifecycle.

About WarrCloud

WarrCloud is the industry leader and the first and only company to automate the manufacturer’s warranty claims process for automotive dealerships. Warranty claims processing costs consume the auto dealer’s profits. The WarrCloud AI platform transforms a dealership’s manual claims process into an efficient, automated system that reduces labor and process costs, accelerates reimbursements, and uncovers new revenue opportunities. WarrCloud customers consistently achieve higher OEM Warranty Claim Scores. With almost 1000 dealership customers, WarrCloud is the recipient of the 2025 Automotive News PACE Award for technological innovation, the 2024 PACE Pilot Award, the Navicon Cup Award, the Fixed Ops Roundtable Best Practice Award, and was named one of Inc. 5000’s Fastest-Growing Private Companies in 2025. WarrCloud is headquartered in St. Louis, MO. Learn more at warrcloud.com.